Shipping policy

Shipping Policy

 

Effective Date: 30 June 2026

 

Thank you for shopping with Venom & Velvet Ltd. This Shipping Policy explains how we process and deliver orders placed through our website.

 

1. Shipping Locations

We currently ship within the United Kingdom only. We do not currently offer international shipping. If this changes in the future, this policy will be updated accordingly.

 

2. Order Processing

All orders are processed after payment has been successfully authorised. Please allow up to 5 working days for your order to be prepared and dispatched. Working days are Monday to Friday, excluding public holidays in England and Wales. During busy periods, including new collection launches, promotions, bank holidays and seasonal events, processing times may occasionally be longer. If there is a significant delay, we will contact you using the email address provided with your order.

 

3. Delivery

Orders are delivered using Royal Mail. In some circumstances, we may use DPD or another suitable courier. The courier used may vary depending on the size, weight or value of your order. Once your order has been dispatched, you will receive a dispatch confirmation email. Where available, tracking information will also be provided.

 

4. Delivery Times

Delivery times begin after your order has been dispatched, not when it is placed. While we aim to ensure your order arrives as quickly as possible, delivery times are estimates only and cannot be guaranteed.

Occasionally, delays may occur due to factors beyond our reasonable control, including:

  • Severe weather

  • Postal delays

  • Industrial action

  • Public holidays

  • High parcel volumes

  • Courier operational issues

Venom & Velvet Ltd is not responsible for delays caused by the courier once your parcel has been dispatched.

 

5. Delivery Address

Please ensure that your delivery address is complete and accurate before placing your order. We are unable to accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer. If an order is returned to us because an incorrect address was provided, additional postage costs may be payable before the order can be resent.

 

6. Missed Deliveries

If a delivery attempt is unsuccessful, the courier may:

  • Leave the parcel in a designated safe place (where authorised)

  • Leave the parcel with a neighbour (where permitted)

  • Leave a calling card with instructions for rearranging delivery or collection

Please follow the instructions provided by the courier if delivery is missed.

 

7. Lost or Delayed Parcels

If your parcel has not arrived within a reasonable period after dispatch, please contact us at:

hello@venomandvelvet.co.uk

We will work with the courier to investigate the delivery and keep you informed throughout the process. Where a parcel is confirmed as lost, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

 

8. Damaged Deliveries

If your parcel arrives visibly damaged, please:

  • Take photographs of the packaging and contents before use.

  • Contact us as soon as possible after delivery.

  • Include your order number and photographs where possible.

This helps us investigate the issue with the courier and resolve your claim more quickly.

 

9. Multiple Items

Where possible, all items in your order will be dispatched together. In exceptional circumstances, we may send your order in separate shipments. If this happens, you will not be charged any additional shipping costs.

 

10. Order Tracking

Where tracking is available, you will receive tracking details by email once your order has been dispatched. Tracking updates are provided by the courier and may take time to appear after dispatch.

 

11. Contact Us

If you have any questions about shipping or delivery, please contact us: 

Venom & Velvet Ltd

Website: https://venomandvelvet.co.uk

Email: hello@venomandvelvet.co.uk