Privacy policy

Privacy Policy

 

Effective Date: 30 June 2026

1. Introduction

Welcome to Venom & Velvet Ltd (“we”, “us”, “our”).

We respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection laws.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data.

2. About Us

Company Name: Venom & Velvet Ltd

Website: https://venomandvelvet.co.uk

Email: hello@venomandvelvet.co.uk

3. Information We Collect

When you visit our website or place an order, we may collect the following information.

Information you provide

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order Information

When you purchase from us we collect information relating to your order including:

  • Products purchased

  • Order value

  • Delivery information

  • Payment status

Account Information 

If you create an account, we may store your account details to make future purchases easier. 

4. Payment Information

Payments are securely processed through Shopify Payments. We do not store your debit or credit card details. Payment information is handled securely by Shopify Payments and any payment methods you choose to use, including (where available):

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

5. Email Marketing

If you choose to subscribe to our newsletter, we may send you emails about:

  • New collections

  • Product launches

  • Restocks

  • Promotions

  • Exclusive offers

  • Company news

Marketing emails are sent using Shopify Email. You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us.

6. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Deliver purchases

  • Communicate about your order

  • Respond to customer enquiries

  • Prevent fraud

  • Improve our website and services

  • Send marketing communications where you have chosen to receive them

  • Comply with legal and tax obligations

 

7. Legal Basis for Processing

Under UK GDPR we process your information because:

  • It is necessary to fulfil our contract with you when you place an order.

  • It is necessary to comply with our legal obligations.

  • It is in our legitimate interests to operate and improve our business.

  • You have provided consent for marketing communications where required.

 

8. Sharing Your Information

We only share your personal information where necessary.

This may include:

  • Shopify

  • Shopify Payments

  • Shopify Email

  • Royal Mail

  • DPD (where used)

  • Professional advisers where required by law

  • Government authorities where legally required

We never sell your personal information.

 

9. Cookies

Our website uses cookies to ensure it functions correctly.

These cookies help:

  • Keep items in your shopping basket

  • Remember your preferences

  • Process secure checkout

  • Improve website performance

 

At present we only use standard Shopify cookies necessary for operating our online store. Should additional analytics or marketing tools be introduced in the future, this Privacy Policy and our Cookie Policy will be updated accordingly.

 

10. How Long We Keep Your Information

 

We only keep your personal information for as long as necessary.

This includes retaining information to:

  • Complete your orders

  • Meet accounting and tax obligations

  • Resolve disputes

  • Detect fraud

  • Comply with legal requirements

 

Marketing information is retained until you withdraw your consent or unsubscribe.

 

11. Data Security

 

We take appropriate technical and organisational measures to protect your personal information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

  • Alteration

 

Although no website can guarantee absolute security, we work with trusted service providers to keep your information as secure as reasonably possible.

 

12. Your Rights

 

Under UK data protection law you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where applicable.

  • Restrict certain processing activities.

  • Object to processing based on legitimate interests.

  • Withdraw consent for marketing at any time.

  • Request a copy of your personal information.

 

To exercise these rights please contact:

hello@venomandvelvet.co.uk

 

13. Children’s Privacy

Our website is intended for customers aged 18 years or older. If you are under 18, purchases should only be made with the involvement of a parent or legal guardian. We do not knowingly collect personal information from children.

14. Third-Party Services

Our website is hosted by Shopify. We may use trusted third-party providers to help us operate our business, including payment processing, email communications and delivery services. Each provider is responsible for handling personal information in accordance with applicable data protection laws.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page together with a revised effective date.

16. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Venom & Velvet Ltd

Website: https://venomandvelvet.co.uk

Email: hello@venomandvelvet.co.uk